Tell us a little about yourself, your background and your management style.
David R. Kiger: I graduated from the University of Alabama with a bachelor’s degree. My first job was with Baxter Healthcare, a Fortune 100 company based in Chicago. Then I went to work at Trammell Crow Company in Houston. I was working at Crow when I started Worldwide Express.
My management style involves sticking to what the company is good at. If a company can focus on what it does well – and do it really well – it will succeed. Another part of my style is sticking to the basic business model but still being willing to change as situational dynamics dictate. I think that this was one of the biggest reasons UPS® took us on as a partner.
In choosing to have a franchise model, I wanted these franchise owners to have a strong backbone and structure in place for them to lean back on, but I let them be autonomous. I don’t dictate to them how they run their daily business. I trust them with responsibility.
I also aim to foster a business environment or confidence with competition, but I reward people for excellence. I want to make this a fun work environment and give people opportunity. If I see that people have been working hard, I want to give them the chance to improve.